Thank you for shopping with VERY CLEAN LLC. We value customer satisfaction and strive to provide high-quality shaving and personal care products. If you are not completely satisfied with your purchase, you may request a return, refund, or exchange in accordance with the policy outlined below.
Please review the following terms carefully before submitting a request.
1. Return & Exchange Eligibility Period
Customers may request a return or exchange within 30 days from the date the order is marked as delivered or signed for.
Requests submitted after the 30-day period may not be accepted unless:
VERY CLEAN LLC reserves the right to review late requests on a case-by-case basis.
2. Eligible Reasons for Returns or Exchanges
A return, refund, or exchange request may be approved under the following circumstances:
Product Defects or Damage
The product arrives damaged during shipping
The item contains verified manufacturing defects
The product is unusable upon arrival
Incorrect Orders
Wrong item shipped
Incorrect model, style, or quantity received
Item does not substantially match the order description
Unused Products
Returns may also be considered if:
The item remains unused
Original packaging is intact
Accessories, manuals, and included components are complete
The product is in resalable condition
Approval of unused-product returns may still be subject to inspection and policy review.
3. Non-Returnable & Non-Refundable Situations
For hygiene, safety, and product integrity reasons, VERY CLEAN LLC may refuse returns or exchanges under the following conditions:
Used or Altered Products
Returns are generally not accepted if:
The item has been used
The product shows signs of wear, misuse, or damage caused by the customer
The item has been modified or improperly handled
Missing Components
Returns may be rejected if:
Original packaging is missing
Accessories or manuals are incomplete
Important product components are absent
Expired Return Window
Requests submitted beyond the allowed return period may not qualify for refund or exchange services.
Subjective Preference Issues
Returns based solely on personal preference may not be eligible if the product:
Functions properly
Matches the product description
Has no quality-related issues
Examples include:
Change of mind
Personal dislike
Preference differences
Ordering mistakes made by the customer
4. How to Request a Return or Exchange
To begin the process, please contact VERY CLEAN LLC customer support using the contact information provided on our website.
Please include:
Order number
Customer name
Description of the issue
Photos of the item and packaging (if applicable)
Our support team will review the request and provide further instructions if the request qualifies under this policy.
Please do not return products without prior authorization, as unauthorized returns may not be accepted or processed.
5. Return Shipping Instructions
Once your request has been approved:
Carefully package the product to avoid transit damage
Follow the return instructions provided by our support team
Ship the item to the authorized return address
Return Address
VERY CLEAN LLC 496 E DESERT WILLOW RD AZUSA, CA 91702
Customers may be responsible for return shipping costs unless:
The product arrived damaged
An incorrect item was shipped
The return is caused by a verified company error
VERY CLEAN LLC is not responsible for returned packages lost during transit without valid tracking information.
6. Inspection & Approval Process
After the returned package is received:
The product will undergo inspection and verification
We will confirm whether the item meets return eligibility requirements
Customers may be contacted if additional information is needed
VERY CLEAN LLC reserves the right to deny refunds or exchanges if returned items do not comply with this policy.
7. Refund Processing
Approved refunds are generally processed within 5–10 business days after the returned item passes inspection.
Refunds are typically issued to the original payment method used during checkout.
Please note:
Processing times may vary depending on banks or payment providers
Original shipping fees may be non-refundable unless required by law
Refund timing outside our system may depend on third-party financial institutions
Customers will usually receive confirmation once the refund has been completed.
8. Exchange Policy
Eligible exchanges are generally limited to:
The same product model
Similar items of equal value
Currently available inventory
If the requested replacement item is unavailable, VERY CLEAN LLC may offer:
Alternative replacement options
Store credit
Refund solutions where appropriate
Replacement orders are typically processed after the returned item has been received and verified.
9. Damaged or Incorrect Deliveries
If your order arrives:
Damaged
Defective
Incomplete
Incorrect
please contact us promptly after delivery and retain:
Product packaging
Shipping labels
Photos of the issue
This information may be required for carrier claims or internal verification.
10. Cancellations
Orders may only be canceled before shipment processing begins.
Once an order has entered fulfillment or shipping status, cancellation may no longer be possible.
Customers should review order details carefully before completing checkout.
11. Limitation of Liability
VERY CLEAN LLC reserves the right to:
Refuse unreasonable return requests
Limit excessive return activity
Reject returns that violate this policy
Investigate suspicious or fraudulent claims
Nothing in this policy limits rights provided under applicable consumer protection laws.
12. Policy Updates
VERY CLEAN LLC may revise or update this Refund & Return Policy at any time without prior notice.
Updated versions become effective immediately upon posting on this page. Customers are encouraged to review this policy periodically for the latest terms and procedures.
13. Contact Support
If you need assistance regarding:
Refund requests
Exchanges
Damaged products
Return eligibility
Shipping concerns
please contact VERY CLEAN LLC using the customer support information provided on our website.
Our team will make reasonable efforts to assist you as quickly as possible.
We use cookies to measure marketing efforts and improve our services. Please review the cookie settings and confirm your choice.
